Chat or AI Features Not Working

Common Causes

Quick Fixes

1. Check Your Credits

Most AI features require credits:

1. Go to Settings > Subscription
2. View credit balance
3. If zero, wait for renewal or purchase more

2. Refresh the Page

• Press F5 or Cmd+R
• Wait for page to fully load
• Try the feature again

3. Try Hard Refresh

• Ctrl+Shift+R (Windows)
• Cmd+Shift+R (Mac)
• Clears cache and reloads

4. Clear Browser Cache

1. F12 > Application tab
2. Clear site data
3. Refresh and try again

5. Try Different Browser

Specific Features

AI Chat Not Responding

Symptoms: Message sends but no response

Solutions:

1. Wait up to 30 seconds
2. Don't send multiple messages
3. Check network connection
4. Refresh and resend

Scripture Insights Not Loading

Symptoms: Clicking "Get Insights" does nothing

Solutions:

1. Select verse again
2. Refresh the page
3. Try a different verse
4. Check you have credits

Image Generation Failing

Symptoms: Images won't generate

Solutions:

1. Check credit balance (8 per 4 images)
2. Simplify your prompt
3. Remove potentially blocked content
4. Try a template first

Prayer AI Not Working

Symptoms: AI prayer suggestions fail

Solutions:

1. Check credits (2 per prayer)
2. Try manual entry first
3. Simplify your request
4. Refresh and retry

When to Wait

Normal Processing Times

High Load Periods

During busy times:

• Responses may be slower
• Don't refresh repeatedly
• Wait before retrying
• Try off-peak hours

When to Contact Support

Contact us if:

• Issue persists 24+ hours
• Error messages appear
• Credits deducted but no result
• Same issue on multiple devices

Email: hello@faithgpt.io

Include:

• What you were doing
• Error messages (exact text)
• Browser and device
• Time the issue occurred

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Most AI issues resolve with a page refresh. Contact support for persistent problems.