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Images or Videos Won't Generate
Troubleshoot image and video generation failures, slow loading, and quality issues.
Troubleshooting5 min read
In this article
Image Generation Issues
Common Problems
| Problem | Likely Cause | Solution |
|---|---|---|
| Nothing happens | Insufficient credits | Check balance |
| Stuck at loading | Network issue | Refresh, retry |
| Error message | Content policy | Modify prompt |
| Daily limit | Free user limit | Wait or upgrade |
Step-by-Step Fix
-
Check credits
- Need 8 credits for 4 images
- Settings > Subscription > Balance
-
Verify daily limit
- Free users: 10 generations/day
- Resets at midnight UTC
-
Refresh and retry
- F5 to refresh
- Re-enter prompt
- Click generate
-
Simplify prompt
- Shorter, clearer description
- Remove complex elements
- Try a template first
Video Generation Issues
Common Problems
| Problem | Likely Cause | Solution |
|---|---|---|
| Won't start | No source image | Select image first |
| Stuck processing | Large file | Use smaller image |
| Poor quality | Low-res source | Use higher quality |
| Audio missing | Not selected | Add music track |
Video Requirements
- Source image required
- 4 credits per video
- Processing: 1-3 minutes
- Stable internet needed
Fix Steps
- Ensure source image selected
- Check credit balance (4 needed)
- Wait full processing time
- Don't close browser tab
- Check downloads if completed
Prompt Problems
Blocked Content Types
| Type | Why Blocked |
|---|---|
| Real people | Privacy protection |
| Copyrighted characters | Legal compliance |
| Explicit content | Family-friendly policy |
| Violence | Content policy |
Writing Better Prompts
Good prompt:
"A peaceful garden with light streaming through trees, watercolor style, warm colors"
Problematic prompt:
"Jesus looking exactly like the actor from that movie"
Prompt Tips
| Do | Don't |
|---|---|
| Be specific | Be vague |
| Describe style | Request copies |
| Use artistic terms | Name celebrities |
| Keep appropriate | Include violence |
Quality Issues
Improving Results
| Issue | Solution |
|---|---|
| Wrong style | Specify art style clearly |
| Missing elements | Describe each element |
| Wrong colors | Name specific colors |
| Poor composition | Describe layout |
Style Keywords That Help
- Art styles: "watercolor", "oil painting", "digital art"
- Moods: "peaceful", "dramatic", "joyful"
- Lighting: "golden hour", "soft light", "dramatic shadows"
- Composition: "centered", "wide shot", "close-up"
When Results Don't Match
- Regenerate (uses more credits)
- Modify prompt based on results
- Try different style keywords
- Use template as starting point
Image issues? Email hello@faithgpt.io with your prompt and error message.
Last updated: January 22, 2026
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