Images or Videos Won't Generate

Troubleshoot image and video generation failures, slow loading, and quality issues.

Troubleshooting5 min read
FaithGPT support and troubleshooting

Image Generation Issues

Common Problems

ProblemLikely CauseSolution
Nothing happensInsufficient creditsCheck balance
Stuck at loadingNetwork issueRefresh, retry
Error messageContent policyModify prompt
Daily limitFree user limitWait or upgrade

Step-by-Step Fix

  1. Check credits

    • Need 8 credits for 4 images
    • Settings > Subscription > Balance
  2. Verify daily limit

    • Free users: 10 generations/day
    • Resets at midnight UTC
  3. Refresh and retry

    • F5 to refresh
    • Re-enter prompt
    • Click generate
  4. Simplify prompt

    • Shorter, clearer description
    • Remove complex elements
    • Try a template first

Video Generation Issues

Common Problems

ProblemLikely CauseSolution
Won't startNo source imageSelect image first
Stuck processingLarge fileUse smaller image
Poor qualityLow-res sourceUse higher quality
Audio missingNot selectedAdd music track

Video Requirements

  • Source image required
  • 4 credits per video
  • Processing: 1-3 minutes
  • Stable internet needed

Fix Steps

  1. Ensure source image selected
  2. Check credit balance (4 needed)
  3. Wait full processing time
  4. Don't close browser tab
  5. Check downloads if completed

Prompt Problems

Blocked Content Types

TypeWhy Blocked
Real peoplePrivacy protection
Copyrighted charactersLegal compliance
Explicit contentFamily-friendly policy
ViolenceContent policy

Writing Better Prompts

Good prompt:

"A peaceful garden with light streaming through trees, watercolor style, warm colors"

Problematic prompt:

"Jesus looking exactly like the actor from that movie"

Prompt Tips

DoDon't
Be specificBe vague
Describe styleRequest copies
Use artistic termsName celebrities
Keep appropriateInclude violence

Quality Issues

Improving Results

IssueSolution
Wrong styleSpecify art style clearly
Missing elementsDescribe each element
Wrong colorsName specific colors
Poor compositionDescribe layout

Style Keywords That Help

  • Art styles: "watercolor", "oil painting", "digital art"
  • Moods: "peaceful", "dramatic", "joyful"
  • Lighting: "golden hour", "soft light", "dramatic shadows"
  • Composition: "centered", "wide shot", "close-up"

When Results Don't Match

  1. Regenerate (uses more credits)
  2. Modify prompt based on results
  3. Try different style keywords
  4. Use template as starting point

Image issues? Email hello@faithgpt.io with your prompt and error message.

Last updated: January 22, 2026

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